Can I exchange or return my purchase?
Yes! We offer free exchanges and returns within 30 days of your purchase. Email us at studio@nativemaps.us with your order number to begin the return process.
What mail carrier do you use?
USPS
When will my order ship?
Orders typically ship within 24 hrs (48 hrs at most). Standard shipping rates and times apply and can be selected at checkout. This will vary during holidays. Be sure to check with us if you have a specific shipping deadline (email studio@nativemaps.us). We offer USPS Standard and Priority shipping. See below for shipping times.
USPS Standard (First Class) 3-7 business days
USPS Priority 2-4 business days
These are estimates from USPS. Prices and dates will vary based on location, weather, and USPS capabilities (packages generally take a little longer to arrive during the holidays).
My order didn't arrive, what now?
Look for the tracking number in your shipment confirmation email. You should be able to see where your package is in transit. If you've lost your tracking number, let us know and we can look it up. If a package is lost in transit, it can typically be tracked down by talking to your local post office. If your order can't be located at all, please send us an email here with your order number, and we will send you a replacement.
Can you make custom city maps?
Yes! We just launched our custom map, available here.
Can you do custom sizes or colors?
Yes! We can digitally print custom sizes and colors. Email us at studio@nativemaps.us to coordinate.
What if I don't see the map I want?
We are constantly working on adding more maps. Be sure to cast your vote for the next map here. We use that to decide which map to create next!
How should I frame the map?
You can choose from one of our handcrafted frame options above. Or, check out our blog post here to see our favorite affordable frames on the internet.
Can you include glass or plexi with the frame?
Our Craftsman frames do not come with glass, however they are easily adapted for glass. You can find a piece of glass or plexi at your local frame shop, hardware store, or online. The depth of the frame easily fits a layer of glass. Please note, the Craftsman frames are designed to fit our print sizes which are 18" x 24" and 16"x20".
I sent an email and never heard back.
We do our best to respond to emails promptly! We usually don't respond on weekends, and it may take a day or two for us to get back to you. Things get busy around here from time to time, and we appreciate your patience! Always feel free to send us another message to follow up.
Can I pick up locally?
We do not have an official store front, we work out of a private studio building in Knoxville, TN. However, if we're available, we're happy to have customers pick-up in person. To coordinate a pick-up, reach out to studio@nativemaps.us.
Do you sell in stores?
If you'd like to find a store that carries our prints near you, check out our store locator here.