Can I exchange or return my purchase?
Yes! We offer free exchanges and returns within 30 days of your purchase. Click this link to begin the return process. You can also find the link at the bottom of this page.
What mail carrier do you use?
When will my order ship?
Orders typically ship within 24 hrs (48 hrs at most). Standard shipping rates and times apply and can be selected at checkout. This will vary during holidays. Be sure to check with us if you have a specific shipping deadline (email email@example.com). We offer USPS Standard and Priority shipping. See below for shipping times.
USPS Standard (First Class) 3-7 business days
USPS Priority 2-4 business days
These are estimates from USPS. Prices and dates will vary based on location, weather, and USPS capabilities (packages generally take a little longer to arrive during the holidays).
My order didn't arrive, what now?
Look for the tracking number in your shipment confirmation email. You should be able to see where your package is in transit. If you've lost your tracking number, let us know and we can look it up. If a package is lost in transit, it can typically be tracked down by talking to your local post office. If your order can't be located at all, please send us an email here with your order number, and we will send you a new order.
Can you make custom city maps?
Yes! We just launched our custom map, available here.
Can you do custom sizes or colors?
Currently, we do not offer custom sizes or colors. We screenprint the maps by hand, which makes size and color difficult to adjust for a single order. We do hope to find a way to offer this in the future.
Where's my city?
We are constantly working on adding more cities. Because of our intensive research and design process, each city takes about a month to complete. We want to put the best maps possible out there. We’ll be ramping up production this next year, so definitely keep an eye out. Be sure to cast your vote for the next city here. We use that to decide which city to create next!
What sizes do your prints come in?
Our print sizes are 18"x24" and 16"x20", perfect for standard