FAQ

Can I exchange or return my purchase?

Yes!  We request that you contact us within 14 days of receiving the product, however we do offer exchanges and returns within 30 days. For cancellations we request that you contact us within 12 hours.  Click this link to begin the return process. You can also find the link at the bottom of this page. 

 

What mail carrier do you use?

 USPS

 

When will my order ship?

Orders typically ship within 24 hrs (48 hrs at most). Standard shipping rates and times apply and can be selected at checkout. This will vary during holidays. Be sure to check with us if you have a specific shipping deadline. We offer USPS Standard and Priority shipping. See below for shipping times. 

USPS Standard (First Class)     3-7 business days

USPS Priority                            2-3 business days

These are estimates from USPS. Prices and dates will vary based on location, weather, and USPS capabilities (packages generally take a little longer to arrive during the holidays). 

My order never arrived, what now?

Look for the tracking number in your shipment confirmation email. If you've lost your tracking number, let us know and we can look it up. If your order can't be located, please send us an email here with your order number.

 

Can you do custom sizes or cities?

 Currently, we do not offer custom sizes or colors. We screenprint the maps by hand, which makes size, color and content difficult to adjust for a single order. We do hope to find a way to offer this in the future. 

 

Where's my city?

We are constantly working on adding more cities. Because of our intensive research and design process, each city takes about a month to complete. We want to put the best maps possible out there. We’ll be ramping up production this next year, so definitely keep an eye out. Be sure to cast your vote on our homepage. We keep a running tally, and it helps us decide which city to make next!

 

What sizes do your prints come in?

Our standard prints are 18 x 24 and the gold foil prints are 16 x 20. 

 

Can you include glass or plexi with the Craftsman frame?

Our Craftsman frames do not come with glass, however they are easily adapted for glass. You can easily find a piece of glass or plexi at your local frame shop. The depth of the frame easily fits a layer of glass. Please note, the Craftsman frames are designed to fit our standard prints which are 18" x 24" and we don't currently offer the Craftsman in 16" x 20" for the gold foil prints. 

 

I sent an email and never heard back.

We do our best to respond to emails promptly! We usually don't respond on weekends, and it may take a day or two for us to get back to you. Things get busy around here from time to time, we appreciate your patience! Always feel free to send us another message to follow up.

 

Can I pick up locally?

We do not have an official store front, we work out of a private studio building in Knoxville, TN. We can from time to time offer local pick up if you reach out to studio@nativemaps.us. Otherwise you can find a list of our retailers here.

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